Microsoft Phone Scam Targets Local Consumers PDF Print E-mail
News Releases - Business, Economy & Finance
Written by BBB News   
Thursday, 29 August 2013 15:08

The Better Business Bureau has received an influx of calls from consumers who have been targeted by the “Microsoft phone scam.”  In this scam, the consumer receives a call from someone claiming to be from Microsoft Corporation. The caller states that Microsoft has detected a virus on the consumer’s computer and they are calling to assist in remedying the problem. In actuality, these cybercriminals are either trying to gain remote access to the consumer’s computer or trying to download malicious software to extract personal information such as account numbers and passwords.

The BBB reminds consumers that Microsoft’s Online Safety and Security Center states that neither Microsoft nor its partners make unsolicited phone calls.

The following tips will help you avoid falling victim to cybercrime:

  • Do not trust unsolicited calls. Never give out personal information, over the phone, to someone you don’t know. If the caller claims there is a security threat to your computer, hang up and call your computer company directly.
  • Install virus detection. Help protect your computer from viruses by making sure you have virus detection software installed on your computer.
  • Educate yourself and your family on safe web surfing. Always be attentive of what you click on and download, including, movies, files, browser plug-ins and add-ons. Also, simply avoid clicking on pop-up ads as they can direct you to other harmful sites. You can also adjust your browser settings to turn on safe search options.

If you think you may have fallen victim to a cybercriminal or allowed someone access your computer, the BBB recommends you immediately change your computer’s password as well as any other passwords you keep on your computer such as your email or online banking and proceed to find a computer repair company or person you can trust. Go to to find reputable companies near you.


About the BBB. The BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior.  Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior.  The BBB Serving Greater Iowa, Quad Cities and Siouxland Region was founded in 1940 and is one of 113 BBBs.  Locally, the BBB has over 3,500 Accredited Businesses and provides reports and on companies throughout the state.  Contact the BBB at 1-800-BBB-1600 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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