Davenport, Iowa (December 23, 2009) - It's official ? Winter is here! Iowa American Water reminds homeowners to take precautions now, if they haven't already, to protect their home's plumbing system from freezing winter temperatures that can cause frozen pipes and water meters. Acting now can prevent costly plumbing repairs and headaches for homeowners.
"During winter weather, water pipes need special care to keep them from freezing, so homeowners should take reasonable precautions to help protect their property from damage," said Randy Moore, president of Iowa American Water. "Weatherproofing your home against the cold will pay dividends on energy bills in the winter and will also help protect your indoor plumbing against the threat of breaks."
Iowa American Water encourages its customers to take the following precautions to reduce the risk of freezing pipes that can burst.
Before cold weather sets in:
· Know what areas of your home, such as basements, crawl spaces, unheated rooms and outside walls, are most vulnerable to freezing.
· Eliminate sources of cold air near water lines by repairing broken windows, insulating walls, closing off crawl spaces and eliminating drafts near doors.
· Know where your main water shut-off valve is. If a pipe freezes or bursts, shut the water off immediately.
· Protect your pipes and water meter. Wrap exposed pipes with insulation or use electrical heat tracing wire; newspaper or fabric may also work. For outside meters, keep the lid to the meter pit closed tightly and let any snow that falls cover it. Snow acts as insulation so don't disturb it.
When temperatures fall below zero:
· If you have pipes that are vulnerable to freezing, allow a small trickle of water to run overnight to keep pipes from freezing. The cost of the extra water is low compared to the cost to repair a broken pipe.
· Open cabinet doors to expose pipes to warmer room temperatures to help keep them from freezing.
If your pipes freeze:
· Shut off the water immediately. Don't attempt to thaw frozen pipes unless the water is shut off. Freezing can often cause unseen cracks in pipes or joints.
· Apply heat to the frozen pipe by warming the air around it, or by applying heat directly to a pipe. You can use a hair dryer, space heater, or hot water. Be sure not to leave space heaters unattended, and avoid the use of kerosene heaters or open flames.
· Once the pipes have thawed, turn the water back on slowly and check for cracks and leaks.
When you are away:
· Have a friend, relative or neighbor regularly check your property to insure the heat is working and the pipes have not frozen.
· Also, a freeze alarm can be purchased for less than $100 and will call a user-selected phone number if the inside temperature drops below 45 degrees.
Currently, Iowa American Water is including cold weather tips information in all of its customer billings. In addition, more cold weather tips can be found at www.amwater.com.
Iowa American Water, a wholly owned subsidiary of American Water (NYSE: AWK), provides high-quality and reliable water and/or wastewater services to approximately 200,000 people. Founded in 1886, American Water is the largest investor-owned U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in 32 states and Ontario, Canada. More information can be found by visiting www.amwater.com.
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New website called My H2O Online is a free, easy and convenient way for customers to manage their water services account
DAVENPORT, IOWA (December 22, 2009) --- Iowa American Water residential customers are accustomed to the convenience of 24-hour customer service, but a new website is making it easier for those customers to manage their accounts quickly and easily when the time is best for them.
The new site, called My H2O Online and available at www.amwater.com/h2o, allows customers to take care of some of the most common reasons they have contacted the company in the past, from requesting appointments for turning service on or off to managing their account, checking their balance and paying their bills. Customers with more than one property will be able to see all of their accounts at a glance.
"We're excited about how this new site will help all of our customers - those who can take care of these common tasks online and those who need to speak with one of our representatives," said Randy Moore, president of Iowa American Water. "Customers who use the site will benefit from taking care of important tasks when it's most convenient for them. If a customer needs to speak with one of our representatives - who are available 24 hours a day - we will be able to answer their calls and resolve their concerns even more quickly."
Any Iowa American Water residential customer can sign up for an online account and begin using that account today. All they need is the address of the property and the account number found on their most-recent billing statement, Moore said.
Customers can also reach the company's 24-hour customer service center at 1-866-641-2108.
Iowa American Water, a wholly owned subsidiary of American Water (NYSE: AWK), provides high-quality and reliable water and/or wastewater services to approximately 200,000 people. Founded in 1886, American Water is the largest investor-owned U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in 32 states and Ontario, Canada. More information can be found by visiting www.amwater.com.
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Davenport, Iowa (November 24, 2009) - Iowa American Water reminds homeowners to take precautions now to be prepared for freezing winter temperatures that are just around the corner. Acting now can prevent costly plumbing repairs and headaches for homeowners.
"During winter weather, water pipes need special care to keep them from freezing, so homeowners should take reasonable precautions to help protect their property from damage," said Randy Moore, president of Iowa American Water. "Weatherproofing your home against the cold will pay dividends on energy bills in the winter and will also help protect your indoor plumbing against the threat of breaks."
Iowa American Water encourages its customers to take the following precautions to reduce the risk of freezing pipes that can burst.
Before cold weather sets in:
• Know what areas of your home, such as basements, crawl spaces, unheated rooms and outside walls, are most vulnerable to freezing.
• Eliminate sources of cold air near water lines by repairing broken windows, insulating walls, closing off crawl spaces and eliminating drafts near doors.
• Know where your main water shut-off valve is. If a pipe freezes or bursts, shut the water off immediately.
• Protect your pipes and water meter. Wrap exposed pipes with insulation or use electrical heat tracing wire; newspaper or fabric may also work. For outside meters, keep the lid to the meter pit closed tightly and let any snow that falls cover it. Snow acts as insulation so don't disturb it.
When temperatures fall below zero:
• If you have pipes that are vulnerable to freezing, allow a small trickle of water to run overnight to keep pipes from freezing. The cost of the extra water is low compared to the cost to repair a broken pipe.
• Open cabinet doors to expose pipes to warmer room temperatures to help keep them from freezing.
If your pipes freeze:
• Shut off the water immediately. Don't attempt to thaw frozen pipes unless the water is shut off. Freezing can often cause unseen cracks in pipes or joints.
• Apply heat to the frozen pipe by warming the air around it, or by applying heat directly to a pipe. You can use a hair dryer, space heater, or hot water. Be sure not to leave space heaters unattended, and avoid the use of kerosene heaters or open flames.
• Once the pipes have thawed, turn the water back on slowly and check for cracks and leaks.
When you are away:
• Have a friend, relative or neighbor regularly check your property to insure the heat is working and the pipes have not frozen.
• Also, a freeze alarm can be purchased for less than $100 and will call a user-selected phone number if the inside temperature drops below 45 degrees.
Currently, Iowa American Water is including cold weather tips information in all of its customer billings. In addition, more cold weather tips can be found at www.amwater.com.
Iowa American Water, a wholly owned subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water servicesto approximately 200,000 people. Founded in 1886, American Water is the largest investor-owned U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in 32 states and Ontario, Canada. More information can be found by visiting www.amwater.com.
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