14
Nov
2013
IA/IL QUAD-CITIES - We've heard it for years: "Service with a smile!" It is a positive-attitude statement to which many members of the business community aspire without question.
However, that smile can quickly fade when one is faced with uncertainty in today's business climate. It's hard to smile and offer great customer service when you're overwhelmed. Attitude alone will not get the job done.
Shawn Langan and Jeno Berta, two highly successful Quad-City businessmen, understand that success in business takes more than just a smile. For lasting success, business owners and managers need systems to help their companies to run and grow. Together, Langan and Berta have developed a program entitled Systems, Not Just Smiles, which offers key insights on business systems they have developed throughout their careers.
The Idea Lab, a division of Results Marketing, will host a Lunch & Learn presentation of Systems, Not Just Smiles from 12 to 1 p.m., Nov. 22, at the New Ventures Center, 331 W. Third St., Davenport, IA. Admission is $15 and the event will include a catered Chick-fil-A meal. Pre-registration is required.
"The Idea Lab is dedicated to providing the Quad-Cities area with cutting-edge learning experiences," said Todd Ashby, Managing Partner of Results Marketing. "We've asked past event participants what kind of programs they wanted to see from us. Many expressed an interest in live events, so Systems, Not Just Smiles will be our first, with more to come."
About the Presenters
According to Langan and Berta, systems are simply a tool, not a cure-all. But when they are used effectively, stress is reduced, productivity increases, and skills are sharpened. Systems create a win-win situation for everyone involved. Business owners do not have to rush from crisis to crisis and can spend more time being leaders.
Shawn Langan has been in the retail flooring business for 30 years, starting as a teenager working for his father. He has been a store owner with the Carpetland brand and along with his wife, Janelle, owned GCO Flooring. He recently formed a strategic alliance with Floor Trader. Shawn is passionate about customer service, and believes every customer deserves it and any motivated salesperson can give it.
Jeno Berta is an attorney and a member of the U.S. Army Reserve. He is a former prosecutor and has practiced law in the private sector. His military service includes active-duty time, both overseas and at stateside bases. Jeno believes everyone is a leader at some point in life. Leaders are not born, nor are they made: they are simply people who accept the responsibility of showing others how to achieve a goal.
For more information or to register for Systems, Not Just Smiles, contact Marcia Brandt of Results Marketing at 563-322-2065 or Marcia@resultsimc.com. Attendees can select from a Chick-fil-A chicken sandwich meal or a veggie-wrap meal. Feel free to befriend The Idea Lab on Facebook at www.facebook.com/idealabqc.
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