MRA - The Management Association, 3800 Avenue of the Cities, Suite 100 in Moline, Illinois has several training events planned in November & December 2015.
October 30: 8 AM - 4 PM, Customer Service Excellence Series: Enhance Your Customer Connection. This program will provide opportunities for participants to put themselves in the shoes of a customer. You will uncover the four most important things that customers want from service professionals and how to apply them in order to communicate more effectively, both verbally and nonverbally, with internal and external customers. Cost is MRA members: $160 Nonmembers: $205. (Pricing is also available if you sign up for the entire 3 session series).
November 4, 2015: 8 AM - 4 PM, Supervisor and the Law. A 'must' for all managers and supervisors. One of MRA's most popular seminars. Are your managers and supervisors up-to-date on the latest FMLA and ADA changes? Do your managers and supervisors understand their role as legal agents of the organization? Are they aware of how they can easily violate fair employment laws, even though they would never intentionally discriminate? Are they able to recognize situations which may pose a legal risk to the organization and respond appropriately? This program educates the people with the greatest opportunity to prevent discrimination and harassment in your workplace.
November 6: 8 AM - 4 PM, Customer Service Excellence Series: Understand Your Customer's Business. This program is about how to build customer relationships by understanding your customers' business and their viewpoint of what they need to be successful. This perspective helps you to provide more relevant and focused customer service based on the needs of their business and can set your organization apart from the pack. Cost is MRA members: $160 Nonmembers: $205. (Pricing is also available if you sign up for the entire 3 session series).
November 12 & 20: 8 AM - 4 PM, Principles of Leadership Excellence Series: Module 5 - Building Collaboration and Managing Conflict. The goal of the Principles of Leadership Excellence Certificate Series (PLX) is to provide you with opportunities to learn the skills, behaviors, and knowledge needed for effective, successful leadership. Cost is MRA Members: $495 Nonmembers:$655 (Pricing is also available if you sign up for the entire 6 module series).
November 13: 8 AM - 4 PM, Customer Service Excellence Series: Creative Customer Problem Solving. In this session, participants will learn effective ways to provide other options to customers and develop problem-solving skills that get at the root of the situation or issue, even when you can't give them exactly what they want. You will also learn the importance of active listening and the positive effects it can have on conversations with customers. Cost is MRA members: $160 Nonmembers: $205. (Pricing is also available if you sign up for the entire 3 session series).
December 1 & 2: 8 AM - 4 PM, Affirmative Action Plan Workshop. During this workshop, participants will receive the tools needed to write a federally-sound affirmative action plan from start to finish, including the preparation of all critical statistical analysis. Cost is MRA Members: $460 Nonmembers: $665.
December 3: 8 AM - 4 PM, Principles of Leadership Excellence Series: Module 6 - Leading Change and Putting it All Together. The goal of the Principles of Leadership Excellence Certificate Series (PLX) is to provide you with opportunities to learn the skills, behaviors, and knowledge needed for effective, successful leadership. Cost is MRA Members: $495 Nonmembers:$655 (Pricing is also available if you sign up for the entire 6 module series).
December 8: 8 AM - 4 PM, Time Management. Learn time management techniques that get to the heart of reducing pressure levels, maintaining harmony, and increasing productivity. Explore how to use different technologies as time management tools. Conquer and identify the critical time wasters (interruptions, failure to delegate, meetings, procrastination, paperwork, e-mail, and voice mail) that take you from your priorities. You will better manage priorities and meet deadlines as you learn habit-changing thought processes which assist in your time management skills. Cost is MRA Members: $250 Nonmembers: $340.
To register for any of these courses, or for more details, contact Kathy Riley at 309.277.4186 or at Kathy.riley@mranet.org. You can also find training information on our website at www.mranet.org/Training-Events.
About MRA-The Management Association
Founded in 1901, MRA-The Management is a not-for-profit employer association that serves more than 4,000 employers throughout the Midwest, covering 800,000+ employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by creating powerful teams and safe, successful workplaces. MRA conducts more than 2,000 learning events each year. Members of MRA also receive access to expert guidance, best practices, professionally facilitated roundtables, essential tools, and dozens of business services in the areas of human resources and training. MRA is headquartered in Waukesha, WI, and has regional offices in Palatine, IL; Moline, IL; and Plymouth, M. To learn more and to become a member of MRA, visit www.mranet.org.
