21
May
2007
For Immediate Release: Contact: Donna Mann, NIU815-732-6249dmann@niu.edu Disney Empowers Employees to Become Leaders -Full-day Seminars offered at NIU Naperville and The MARK of the Quad Cities DeKalb, IL - May 17, 2007 The Walt Disney World Company® built a service empire by providing total customer care. Their key to customer service excellence encompasses business strategies that empower their employees to be leaders. Disney packaged their world renowned concepts into a unique program that blends four core topics: leadership, management, service, and loyalty, into a one day seminar titled the "Disney Keys to Excellence." NIU is proud to sponsor these dynamic sessions this June, enabling you to benchmark against the best practices of Disney. Area residents have two locations to choose from: NIU Naperville on June 5th and The MARK of the Quad Cities on June 7th. This renowned leadership and customer service seminar is open to the public and gives business, service and education professionals a chance to apply a little "Disney magic" to their department, business or organization.
Program Agenda
7:30 a.m. - 8:00 a.m. Registration8:00 a.m. - 9:30 a.m. Leadership, Disney Style - Discover how effective leadership has been the catalyst at Disney to drive employee/customer satisfaction and bottom-line results10:00 a.m. - 11:30 a.m. Management, Disney Style- Examine the importance of integrating an organization's corporate culture into selection, training, and care11:30 a.m. - 1:00 p.m. Registration/Lunch 1:00 p.m. - 2:30 p.m. Service, Disney Style- Explore world-renowned Disney principles for service excellence3:00 p.m. - 4:30 p.m. Loyalty, Disney Style - Learn key practices and principles in building and sustaining loyalty Registration is $399 per person. Groups of five or more from the same organization will pay $379 per person. Price includes continental breakfast, lunch, breaks, and program materials. Let Disney presenters help you identify the links between Disney's business practices and the current challenges your organization faces. You will leave with a renewed focus for your business unit, organization and yourself. Register now at www.keys.niu.edu or call 1-800-345-9472. ###
