Do you avoid telling employees what you really think because you know they'll get angry or drag their feet? When you give constructive feedback, do people get defensive or start blaming and making excuses?
A special 60-minute teleconference/webinar called Giving Constructive Feedback Without Making People Angry teaches you how to have open and truthful feedback conversations, even about the toughest topics, without making people defensive or angry. The results are improved performance, better relationships, smarter decisions and greater accountability.
A special 60-minute teleconference/webinar called Giving Constructive Feedback Without Making People Angry teaches you how to have open and truthful feedback conversations, even about the toughest topics, without making people defensive or angry. The results are improved performance, better relationships, smarter decisions and greater accountability.
On Giving Constructive Feedback Without Making People Angry you'll learn...
- 6-step script for delivering constructive criticism that helps the recipient improve and without making them defensive or angry (called the I.D.E.A.L.S. script)
- 1-sentence that opens any difficult conversation and deescalates tough criticism
- Avoid the "trigger words" that instantly make people defensive
- Quiz for testing whether you're making people defensive with blaming and loaded language
- The "Compliment Sandwich": What it is and why you should NEVER use it
- Delayer your conversations (Facts, Interpretations, Reactions, Ends) and learn which pieces you should and shouldn't share
- How to avoid "pleading" and "attacking" in when you're giving someone constructive feedback
- 7-part model for assessing your relationship so you know how this person will take your feedback
- Tackle "taboo topics" and "sacred cows" without bruising egos or starting turf wars
- Discover the 5 Stages of Accountability (Denial, Blame, Excuses, Anxiety and Accountability) and how to respond to each one
On a special 60-minute teleconference & webinar called Giving Constructive Feedback Without Making People Angry you can invite as many colleagues as you'd like and the first 100 registrants get a special $50 discount.
