Company-wide initiative proves beneficial when faced with the daunting challenge of moving
DAVENPORT, IA (November 19, 2014) - Senior Star is pleased to announce a company-wide initiative designed to help reduce the stress of moving on both residents and their family members through a personalized moving assistance program. The program provides information about issues to consider when making the decision to move, and a detailed account of the before, during and after process of moving into a retirement community. The Quad Cities very own, Senior Star at Elmore Place, has had much success with this personalized outreach program and, as a result, has reduced much of the stress of moving for residents and their families.
"Many of our residents haven't moved in 40 years and the stress of deciding what to bring and all of the particulars surrounding this decision can be very overwhelming, not to mention the many other details of handling a move," said Marc Strohschein, executive director of Senior Star at Elmore Place. "Our trained associates work with families in such a special and personal way and realize that moving from a longtime family home can bring a range of emotions. Our job is to make this transition seamless and as easy as possible so residents can concentrate on the exciting things that await them in their new home at Senior Star."
Once the decision is made to move to Senior Star, residents and families are partnered with an experienced, compassionate and detail-oriented move-in coordinator to handle all aspects of the move. This includes a home visit or, if that is not possible, the use of a specialized computer program to help decide what will fit into the new home based on needs, interests, lifestyle and space. The move-in coordinator's role is designed to stay with residents and their families from beginning to end including working with the movers on moving day, all the way to planning a personal housewarming party.
"We do everything possible to make residents feel at home," said Cara Joiner, one of Senior Star's move-in coordinators. "It may be as simple as making sure the newspaper is delivered to their new home or, more complex, helping them decide which treasured pieces to bring with them."
This initiative has been a huge help to residents and families as they prepare for the transition of moving from a single- family home into a retirement community. "Cara not only helped with the entire moving process for my mom, but she also made moving day more pleasurable. And, she visits with mom on a regular basis to make sure she's doing OK," said Judy, daughter of a Senior Star resident. Senior Star resident Joe also said, "Cara was there to help and answered all my many questions. I felt at home overnight due to this wonderful staff."
For more information about Senior Star at Elmore Place, to schedule a tour or meet Cara to discuss your potential moving needs, call 563.484.5114 or visit the web site at www.seniorstar.com.
About Senior Star at Elmore Place
Senior Star at Elmore Place, a Senior Star community, features 236 modernly decorated apartments spanning across 20 acres of beautifully landscaped property with many customized amenities to offer its residents three distinctive living experiences: independent living, assisted living and memory care. For more information, visit www.seniorstar.com.
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